Frequently Asked Questions
Find quick answers to the most common questions our customers ask. If you don’t see what you need, feel free to contact us using the form below.
1. How do I schedule a visit?
Book online or give us a call. We confirm your items, address, and provide a 2-3 hour arrival window.
2. Do you offer same-day or next-day appointments?
Often yes. Availability depends on your area and the time of day. Call for current openings.
3. How is pricing determined?
Depends on item type, size, fabric, and soil level. Pet issues, protector, and heavy-spot work are optional add-ons. You always approve the total before we begin.
4. Is there a minimum charge?
Yes. Small jobs are welcome, but there is a trip minimum. It's shown at checkout or quoted by phone.
5. What payment methods do you accept?
Major cards, cash, Zelle and contactless options. Residential and commercial clients are supported.
6. What equipment and solutions do you use?
Professional hot-water extraction and low-moisture tools, paired with solutions matched to each fabric.
7. Are your products safe for kids and pets?
Yes when used correctly. We ventilate the area and review sensitivities before starting.
8. How long does furniture take to dry?
Most pieces take 3-6 hours. Humidity, airflow, and fabric density affect dry time. Air movers can speed things up.
9. Can every stain be removed?
Not all. Some food dyes, ink, bleach marks, rust, and set-in spots may remain. We set expectations before we start.
10. Do you treat pet accidents and odors?
Yes. We use enzyme and oxidizing treatments designed for the source of the issue. Severe contamination may require cushion or pad replacement.
11. Do you handle delicate fabrics like velvet, silk, or leather?
Yes. We test the material and use leather-safe cleaners, pH checks, and low-moisture or color-stable methods.
12. What should I do before the technician arrives?
Clear small items from furniture, move fragile décor, secure pets, and make sure we have access to power and water. We handle the heavy pieces.
13. Do you move furniture?
Light pieces only and when safe. We do not move pianos, large built-ins, aquariums, or anything wired to walls. We protect floors when shifting items.
14. How long is a typical visit?
Most visits take 30-60 minutes per room or group of items. Larger or heavily soiled pieces take longer.
15. Can I add more items during the appointment?
Usually yes. The technician updates the order and confirms the total before continuing.
16. Do you offer fabric protector?
Yes. We can apply protector after cleaning to improve resistance to spills and wear.
17. Do you handle commercial, rental, and yacht work?
Yes. We service offices, vacation rentals, showrooms, and marine interiors. After-hours scheduling is available.
18. What is your satisfaction guarantee?
If something wasn’t addressed or reappears quickly, contact us within 7 days. We return to re-clean the area at no extra charge.
19. What is your cancellation and reschedule policy?
Please give at least 12 hours’ notice to avoid a late fee that covers travel and scheduling costs.