FAQ
In this section, we’ve compiled answers to the most common questions our clients have. If you can’t find what you’re looking for, feel free to reach out using the form at the bottom of this page.
1. How can I book your service?
You can fill out the form on our website or call us directly. A manager will confirm the details and schedule.
2. Do I need to confirm the appointment?
Yes, after placing a request we contact you to finalize the time, price, and address.
3. When can a technician arrive?
In most cases, same-day or next-day visits are available depending on the schedule.
4. Can I pick an exact time slot?
Yes, you can choose a preferred window. The technician will also call about an hour before arrival.
5. Do you work evenings and weekends?
Yes, service is available seven days a week, including holidays if needed.
6. Should I prepare the space before the visit?
Please clear personal items from furniture and make sure there’s access to power and water.
7. How long does the process usually take?
Between 30 minutes and 2 hours depending on the item and level of work.
8. What if I need to reschedule?
Call us a few hours before the appointment and we’ll adjust the booking.
9. Will one technician come or a team?
Usually one professional handles the job. For larger projects, two specialists may arrive.
10. How soon will furniture be dry?
Typically within 3–6 hours, depending on ventilation and fabric type.
11. Can I order just a small job, like one spot?
Yes, but a minimum charge applies. The manager will explain this when you book.
12. Do you provide receipts or contracts?
Yes, all required documents are available for both residential and commercial clients.
13. What payment options do you accept?
You can pay in cash, by card on-site, or online through our system.
14. What if I’m not satisfied with the results?
We will return and repeat the work at no extra cost until the issue is resolved.
15. Can I add extra services during the visit?
Yes, the technician can update the order and confirm the new total on-site.